Your Data & Privacy is Our Responsibility
Our internal privacy processes and procedures are communicated transparently,
so you can rest assured your data is handled with the utmost care.
What this policy covers
Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you.
of our policies and practices regarding the collection and use of your personal information, and it sets forth your privacy rights.
This policy is intended to help you understand:
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you
By accessing or using our Sites
of our Sites and Applications.
What information we collect about you
Corporate and Product Sites
Site visitors are classified as visitors of our Wefivesoft corporate and product websites which are targeted at providing and collecting information about our company and product, for the purposes of marketing. These websites ordinarily are not required to be visited by users (E.g. teachers, parents and students) of our Products and Services as they can visit and consume our Applications through separate endpoints without ever needing to visit our Corporate and Marketing Sites.
We collect personal information from you that, directly or indirectly, identifies you such as your name, title, employer, address, telephone number, and email address (“personal information”). We collect such personal information when you (i.e., school administrator) request or subscribe to information related to our company, Products, and/or Services via forms.
As is true of most other web sites and applications, Wefivesoft Sites and Applications collect certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of our Sites, including a history of the pages you view.
Cookies and Other Similar Technologies
“Cookies” include commonly used pieces of information in the form of small files that are placed on an individual’s device to enable the individual to more easily communicate and interact with websites. When you visit our Sites, we may send one or more cookies to your device. They enable us to store information about your device which helps us, amongst other things, to provide you with a good experience when you browse our Sites and enhance the level of services and functions provided. We also use third parties to serve advertisements for our Products and Services on other websites that may be of interest to you, based on information collected about your use of our Sites and other websites. To do so, these companies may place or recognize a unique cookie or similar on your browser.
Products and Services
Products and Services are classified as information collected from school, student, and parent users of our MarkersPro Applications (E.g. MarkersPro) and Services (E.g. Technical Support).
If you are a parent or student (“you”, “parent”, “student” or “user”), please visit your school’s website to read more about your privacy rights.
We collect personal information from you that, directly or indirectly, identifies you such as your name, title, employer, address, telephone number, and email address (“personal information”). We collect such personal information when you (i.e., school administrator) establish a user account on our Sites and Applications.
The account information we collect from you will depend on the product and services you choose. Such might include pupil records of students and parents of students enrolled in your school, such as directory information, email addresses, student IDs, account credentials, courses students are enrolled in, health information kept in student records.
We also collect employee account information including usernames, email addresses and titles to initially set up products and services for you.
Depending on your needs as a customer, we may also collect financial information of students and parents of students as you make available to us in order to provide services.
As is true of most other web sites and applications, Wefivesoft Sites and Applications collect certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of our Sites and Applications, including a history of the pages you view.
Cookies and Other Similar Technologies
“Cookies” include commonly used pieces of information in the form of small files that are placed on an individual’s device to enable the individual to more easily communicate and interact with websites. When you visit our Sites, we may send one or more cookies to your device. They enable us to store information about your device which helps us, amongst other things, to provide you with a good experience when you browse our Sites and enhance the level of services and functions provided.
Our Sites do not support Do Not Track settings (“DNT”) at this time. DNT is a privacy preference you can set in your web browser to indicate that you do not want certain information about your website visits collected across websites when you have not interacted with that service on a page.
Student and Parent Personal Information Our Customer Collects.
Wefivesoft products and services integrate with our customer’s systems. The specific information that is collected from the school depends upon the Wefivesoft product or service, but in general, this information includes but is not limited to student and parent personal information such as: name, age, email address, student ID, account credentials, academic and student records, certain health information kept in student records, courses a student is enrolled in when we initially set up the products, and additional records as requested by the school. Depending on the school’s request, we may also collect financial information of students and parents of students as is made available to us in order to provide services. Wefivesoft will receive regular updated information to keep account information accurate and up to date. Please carefully review your agreement with your school regarding your personal information.
You grant Wefivesoft a non-exclusive, royalty free license, to use equipment, software, your data or other material of yours solely for the purpose of providing, maintaining, and supporting you and other licensees with Wefivesoft products and services.
How we use the information we collect
Corporate and Product Sites
We may use your personal information to communicate with you regarding our products and services. We may use your personal information and data to:
- Contact you using information that you provided us regarding our products and services
- Resolve service issues; troubleshoot problems
- Respond to your interest, requests and inquiries about our product and services
- Send you Wefivesoft product marketing communications that we believe may be of interest to you.
- Provide you with system or administrative messages
Products and Services
We will not use your personal information for any purpose other than the purpose for which it was originally obtained without your prior consent. We use your personal information to communicate with you, and to provide support regarding our products and services. We may use your personal information and data to:
- Resolve service disputes; troubleshoot problems
- Provide you with system or administrative messages
How we share information we collect
We do not rent, sell, or share your personal information about you with other people or nonaffiliated companies for their direct marketing purposes. We use third party service providers to perform functions or services on our behalf. When we transfer your information, we require all our service providers to maintain the same standards of privacy, confidentiality and security of personal information and data as our own Sites and Applications. We take steps to ensure that these parties take protecting your privacy as seriously as we do. Within Wefivesoft, your information will be accessed only by those who have a need to provide the Wefivesoft products and services.
We engage third parties to perform services on our behalf such as software maintenance services, hosting services, email service providers, database management, web analytics, and other services.
Customer Support Services
Like many companies, we contract with third parties to provide customer relationship management (“CRM”) tools for marketing purposes. Typically, these CRM tools are available for our use through a cloud-based platform (such as Zendesk, Salesforce, Jira Service Desk). We engage third parties to provide CRM tools that compile customer personal information and data that may be collected through various channels, such as through the through Sites, Applications, telephone, direct mail, marketing materials.
Law Enforcement and Internal Operations
Affiliates and Business Transfer
We do not share student information by default, but this may vary in accordance with our agreement with your (or your child’s) school. Generally, this includes the sharing of such information inside and outside Wefivesoft under certain terms. Student information will be accessed inside Wefivesoft only by those have a need to know to provide the Wefivesoft products and services and improve them. For example, our technical and client support teams may have access to personal information when the Wefivesoft products and services are implemented for your school or when software or other changes are required for support and maintenance purposes. We use vendors to help us provide the Wefivesoft products and services to you (or to your child) on behalf of our customer.
How we store and secure the information we collect
Data Storage and Retention
Your personal information is stored by Wefivesoft on cloud-based service providers which Wefivesoft engages, located in the United States or a customer agreed upon data locality. We will retain and use your personal information for as long as your account is active, as needed to provide you services, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
For more information on where and how long your personal information is stored, and for more information on your rights of erasure and portability, please contact Wefivesoft’ data protection officer at support@Wefivesoft.com.
The security of your personal information is important to us. To help protect privacy and personal information you transmit through use of our Sites and Applications, we maintain physical, technical and administrative safeguards in accordance with SSAE 18 SOC 2, ISO 27001, FERPA, COPPA, and HIPAA standards where applicable. We take reasonable and appropriate measures to protect your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction by taking into due account the risks involved in the processing and the nature of the personal data. For example, we encrypt your credit card number when you provide such information to us for processing your orders.
We restrict access to your personal information to those employees and authorized consultants and contractors who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. However, because no security system can be 100% effective, we cannot completely guarantee the security of any information we store, process or transmit.
How to access and control your information
Right to Review and Rectify Your Personal Information
You may access your account at any time to correct, update, or delete inaccuracies by logging into your account through our Sites and Applications. If additional assistance is required to change or delete inaccuracies within your personal information or you would like to know what information about you was collected, please contact us at firstname.lastname@example.org. We reserve the right to charge for copies of data requested.
Right to Remove or Withdraw Consent
You have the right to withdraw consent where such consent is required to share or use data, however, you will not be able to opt-out on via our Sites and Applications. You may request that we delete your personal information. If you receive communications from us and no longer wish to receive them, please follow the opt out or removal instructions in the email. To delete your account, you must contact us at email@example.com if you are the Customer/School, or by contacting your School if you are a User, Parent or Student. Since your personal information is required for us to provide the services or to you, deleting it will also terminate your access to the services. We may be required by law, to retain it to exercise or defend legal claims, or contractual obligations with our customers to retain some information in connection with our obligation to provide the services. We may de-identify and anonymize some data for purposes of retaining it.
If you would like us to transmit your personal information to another company providing similar services and we are required to so by law, we will work with them to do so upon request and verification of such request with both the requestor and the company receiving the personal information.
We will provide you reasonable mechanisms to exercise your choice regarding receipt of information from Wefivesoft. When you receive an email from us, you may opt-out from receiving future emails from Wefivesoft by clicking on the unsubscribe link contained in the e-mail, by writing to us at the address provided in the email, or by contacting us at support@Wefivesoft.com.
How to transfer information we collect internationally
If you provide personal information to us directly, we will transmit your data, including all your personal information, to the United States by default in order to fulfill our contractual obligations to you unless an alternate customer data locality has been agreed upon.
Other important privacy information
Changes and notification